Refund-policy
Our Software makes its software available for testing and evaluation prior to purchase. Payment is not required until the software is operational and running on your network/computers. In the event of unforeseen circumstances, we will refund the full value of the purchase less administrative fees such as bank fees and credit-card processing fees such to the following conditions:
- Refund request should be made within 30 days of order.
- Before purchasing a license, please download and use the demo/trial software to ensure that it meets your needs. In the meantime, please read its detail pages carefully, including the user guide publicly available on the product detail page or tutorial page. If you have any other questions, please contact us before purchasing.
- The our Support Team has had the opportunity to resolve any related technical difficulties (if applicable).
- The request must be in the form of an e-mail containing a short explanation of the reasons for cancellation and confirmation that the license provided will be destroyed and the software uninstalled.
Please note that if you had purchased PDF To JPEG Pro through our Authorized Solution Centers and Reseller Partners, they may charge a refund fee to cover administrative costs also.
Our is very proud of the support and quality of their software. Since 2010, and 5,000 customers later, very few refunds have been requested by end-users and this was due to language difficulties and problems providing local-language support. Most importantly though, we believe in putting the customer first and will make right any reasonable requests.